Frequently Asked Questions

Our hours are 9am to 6pm, Monday to Friday. If those hours do not work for you let us know and we will try to accommodate your schedule.
Yes, our clients are always welcome to come in while their samples are being analyzed. For much of the work we do, it is mutually beneficial for our clients to be present to help direct their project since they can provide expertise about their samples. Some of the services we provide such as polished cross sections have time consuming steps making it impractical for a client to stay to watch everything. In those cases it is recommended that you come in initially to explain what you need done and come back at a later time to see the finished product.

To submit a sample or set of samples, please see the page How to Submit Samples.

We are not equipped to handle or dispose of every kind of hazardous material. Please call us before sending in any potentially hazardous samples. In cases where we are able to analyze your harzardous samples we may not be able to dispose of them and therefore we will return them to you.
Yes, we routinely give lab tours to our clients and potential clients. Please call and we would be happy to schedule a tour for you and your co-workers.
We do work for companies all across the United States, with one laboratory which is located in Chelmsford, Massachusetts.
No, we have always been MicroVision Laboratories, Inc. Our founder, John Knowles, used to work for another laboratory that underwent several name changes (Eastern Analytical Laboratories, Industrial Environmental Analysts, American Environmental Network, Severn Trent Laboratories, and EMLab P&K Billeria) and was located nearby in Billerica. When that laboratory was closed in 2008, John hired a few of the remaining analysts and acquired its equipment, client list and phone number.
No, for the first four years MicroVision Labs operated at 15 A Street, Burlington, MA. In 2007 we moved to our present location in Chelmsford, MA.
MicroVision Labs is designated as a veteran owned small business.
MicroVision Labs is a small business employing 5-10 full-time, part-time, and contract employees.
At MicroVision Labs the list of services which we provide to our clients is constantly growing. So if you don’t see what you are looking for give us a call or use the Contact Us tab. Also don’t forget to check our Additional Services Page to see if it might be listed there.
Yes, we call that an Unknown Material ID and we routinely work on that kind of project. We have a number of individual tests designed to classify unknown materials. When combined with our extensive suite of equipment, these tests allow us to identify virtually any material. Give us a call and talk to one of our knowledgeable staff for more information.
No. We do not do any blood analyses and we are not set up to prepare tissue samples.
We have seen 10,000 year old Wolly Mammoth hair, meteorites, an artificial heart valve, civil war bullets, insulin pumps, rare colonial coins, a kidney stone, and a few things we can’t talk about. But some of the more mundane samples, like wood or salt crystals, have proven to be extremely interesting subjects to image.
Our standard TAT is 5 to 10 business days. We can provide faster TATs on request with the following surcharges:

– Same day to 24 hour rush is 100% surcharge
– 2 day rush is 75% surcharge
– 3 day rush is 50% surcharge
– 4 day rush is 25% surcharge

Rush requests must have prior approval otherwise we cannot guarantee turnaround times.